Who will maintain (repairs and maintenance) the machine after we purchase it? Again, how will we know that they are a reputable company? How far will they be coming from and how long would it take them to get here? What will their total response time be? What kind of a warranty will we get on a machine that we purchase and what will be covered under that warranty?

NCR ATMs come with a 90 day warranty that will cover both parts and labor. There are several options when it comes to service. You could even opt to have NCR service the equipment. Response time is something that can actually be written into the contract. For example, NCR has guaranteed two or four options that can be written into their agreement. There are two levels of service that you will need to have in place. First line maintenance will include any cash or paper jams and second line service will include hardware repair and replacement as well as second level diagnostics.