TranAct Knowledgebase
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“The ATM is Down.” This is what we are trying to prevent with this manual.
It’s a machine, you will have to have a backup plan to keep your business moving. The good news is that if you
manage your ATM you won’t have to use your backup plan often. If the ATM jams there is a reason and it should and can be fixed. Too often customers accept unacceptable downtime, do a quick fix and never get the actual problem repaired. It should run months without some fluke issue and if it doesn’t something needs to be done.
If you are lucky enough to be in charge of your ATM there is help out there. Please call our support desk, 727-568-7074 option 2; your success in delivering cash to your customers is our success as well.