Setting Static IP address causes lost internet connection
The server is on a dhcp IP address that needs to be changed to a static IP address.
In the Internet Protocol version 4 (TCP/IPv4) Properties window
When you close out of the Internet Protocol version 4 (TCP/IPv4) Properties window you lose the internet connection.
This is because windows has not saved the default gateway and dns information. The solution is to have the customer reopen the Internet Protocol version 4 (TCP/IPv4) properties window and reenter the default gateway and DNS server addresses. When the window is closed, internet connectivity will be restored.