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document OLE ERRORS
Scrap Dragon OLE Errors OLE errors are usually generated by either a missing or unregistered file on a particular workstation. Scrap Dragon is trying to execute an external program or Active X control that Windows can’t find. Running local setup while signed in as an administrator should copy...
28 Jun, 2018 Comments: 0
document Setting Static IP address causes lost internet connection
Scenario The server is on a dhcp IP address that needs to be changed to a static IP address. In the Internet Protocol version 4 (TCP/IPv4) Properties window you choose to Use the following IP address you enter the ip address, subnet mask and the default gateway you choose to Use the following...
11 Apr, 2018 Comments: 0
document All SDX Reports return Data Source Not Found
If all reports are giving the error "Data Source Not Found" it could be that the following driver is not installed. Run it taking all the defaults and test to see if that fixes the issue. http://system.data.sqlite.org/downloads/1.0.107.0/sqlite-netFx40-setup-bundle-x86-2010-1.0.107.0.exe
16 Feb, 2018 Comments: 0
document SQL Database (Recovery Pending)
To fix a database that is in Recovery Pending status, try executing this query: ALTER DATABASE MyDB SET ONLINE where MyDB is the name of the database
08 Nov, 2016 Comments: 0
document Jpegger Export CSV has columns out of sequence for FDLE, Police Report, OHDPS, etc.
Some versions of jpegger have the VIN and TagNbr columns out of sequence in the images_data table. Those columns should appear at the end of the field list and not at the beginning. There are two ways to resolve the issue. 1. Upgrade to the latest jpegger. 2. Rearrange the columns. To...
21 Oct, 2016 Comments: 0
document TRAINING - Are there step by step instructions on using scrap dragon when purchasing material?
Thank you for your question. Question: Are there step by step instructions on using scrap dragon when purchasing material? I will be training someone and would like a reference guide. Can you help? Thanks! Answer: There are training videos on all aspects of operating the system at our Scrap...
07 Oct, 2016 Comments: 0
document Customer images and Data - How can I delete customers data and images that are inactive from system.
Thank you for your question. Question: How can I delete customers data and images that are inactive from system. Answer: You cannot delete customer data from the system because it is needed for reporting purposes. You can mark a customer as inactive in Customer File Maintenance and they will...
19 Sep, 2016 Comments: 0
document Unable to open file error Messages when logging on to Scrap Dragon
There can be a variety of reasons that Scrap Dragon might not be able to open all of its files. Most common are issues with the network, permission issues and corrupt files. Make sure that the network dragon folder is shared and everyone has full control. Make sure that the c:\dragonlocal...
11 Apr, 2016 Comments: 0
document Invalid Class - WMI Fix
When starting Scrap Dragon Xtreme, you may get an error message 'Invalid Class'. To Fix: Open the command prompt, type wmimgmt.msc, and hit enter Right-click WMI Control (Local), and then click Properties. If Win32_Process shows ‘invalid class’ follow these steps to repair the WMI 1. ...
31 Mar, 2016 Comments: 0
document How to test the License Server
If you get an error message that indicates no response from the license server when running SDCHKLICENSE, SYSCOMP or just logging into SCRAP DRAGON. Then you may need to test the connectivity to the license server. You can try updating the license from another station. Test 1. Enter this line in...
29 Mar, 2016 Comments: 0
document PREPARING SCRAP DRAGON FOR TEXAS DPS REPORT UPLOAD
Before uploading data to the Texas DPS, there is special data that must be setup in 4 master files; Makes, Models, Commodity Master and Customer Master. User Menu; Maintain Auto Makes From the detail tab of this screen, enter the TCIC code for each auto make. A list of TCIC codes is available...
14 Mar, 2016 Comments: 0
document How to install a Secugen Hamster Fingerprint Reader
The Secugen Hamster Fingerprint Reader was introduced as a lower cost alternative to the Crossmatch Verifier. Installation Instructions In Windows Download, unzip and install the Secugen driver from our web site: http://www.scrap-dragon.com/SecugenDriver.zip Create a folder e.g. 'fptemp'...
23 Feb, 2016 Comments: 0
document JPEGGER MIGRATION MYSQL TO SQLSERVER
Detailed instructions with screen shots are in the attached article. BatchMove is for JPEGger MYSQL to SQLServer Migration. For EXcash MYSQL to SQLServer migration, use Mygrator instead – see reference article. The BatchMove installation program is also attached.
18 Feb, 2016 Comments: 0
document JPEGGER IMAGING OVERVIEW
Jpegger Imaging System General Description Jpegger is an event triggered, image capture system. When triggered, still frame images are captured into a SQL database, along with the ticket number, commodity, weight, customer name and other associated transaction data. JPEGger should not be confused...
18 Feb, 2016 Comments: 0
document Calibration Paper for ScanShell Scanners
Please see attached documents.
18 Feb, 2016 Comments: 0
document GW 312 SERIAL TO IP SETUP FOR SCALE
GW 312 Setup For Scales Plug the GW312 to a power source. Connect Network cable from GW312 to switch or hub on the network. Connect scale(s) to the serial connection on the GW312. Run monitor.exe from the software cd that came with the GW 312. Click Config and assign a static IP on the same...
18 Feb, 2016 Comments: 0
document ASSIGNING STATIC IP ADDRESS TO CROSSMATCH VERIFIER 300E
JPEGger requires that a Static IP Address be setup for the Crossmatch Verifier 300E. With multiple verifiers on a network, this can be a problem if the setup is done improperly. When the Verifier is attached to the network, it will be assigned a DHCP address. The assigned address can be found by...
18 Feb, 2016 Comments: 0
document INSTALLING THE USB CROSSMATCH VERIFIER
USB Support For The Crossmatch Verifier Was Added With Scrap Dragon Version 6.4i Do not plug in the Verifier until the USB_SDK software has been installed and the system rebooted. Download the “USB SDK for Verifier 300LC and 310LC” from the Crossmatch web site. US-SDKS 3-1.zip Extract the...
18 Feb, 2016 Comments: 0
document How to install a Topaz Signature Pad using Scrap Dragon instead of TUD
With Scrap Dragon version 8.2b or later, the Topaz signature pad can be installed without the need to utilize the Transact Universal Driver. This offers the following features: The signature pad screen is simultaneously displayed on the Scrap Dragon monitor If the signature pad becomes...
18 Feb, 2016 Comments: 0
document How to install a Wacom Signature Pad for Scrap Dragon
The Wacom signature pad was introduced as a better, cheaper alternative to the Topaz signature pad. The Wacom is driven directly by Scrap Dragon and does not require the Transact Universal Driver. This offers the following features: The signature pad screen is simultaneously displayed on the...
18 Feb, 2016 Comments: 0
document NETWORK CAMERAS CURRENTLY SUPPORTED IN JPEGGER
The following network cameras are supported in JPEGger. Please note that support can be added for other network cameras provided that they have a way to retrieve a JPEG image via a browser. Please contact TranAct if you have a network camera that you’d like to have support for in JPEGger. ...
01 Feb, 2016 Comments: 0
document SCRAP DRAGON HELP FILE
For the latest Scrap Dragon Help File, Download the attachment and save into the \dragon folder on the server.
22 Jan, 2016 Comments: 0
document USING COMMODITY BASED PAYMENT RESTRICTIONS – SCRAP DRAGON VERSION 7.0 AND 7.1
Scrap Dragon version 7.0 introduced new features to accomodate the 2012 laws in FL, GA, AL and LA that have limitations on how certain commodities can be paid. This article only applies to version 7.0 and 7.1. See the related article for versions 7.2 and later. SETUP FOR COMMODITY BASED...
22 Jan, 2016 Comments: 0
document CORRUPT INDEX
Under ordinary circumstances, there should be no reason for Scrap Dragon data indexes to become corrupt. After a server crash or network lockup, you may receive a message that one or more indexes have become corrupt. To reindex the Scrap Dragon data files, it is necessary to have all workstations...
15 Jan, 2016 Comments: 0
document WINDOWS 7 FILE SHARING REGISTRY SETTINGS (FIXES SRV 2017 SERVER ERROR)
The following is a copy of an article from Alan Lamielle. It solves file sharing issues for Scrap Dragon on Windows 7 Pro. We should make sure that all Windows 7 Pro SD servers have the settings described in this article: mount error(12): Cannot allocate memory Refer to the mount.cifs(8) manual...
14 Jan, 2016 Comments: 0