TranAct Knowledgebase
Search:     Advanced search
Most Viewed
 
document ATM QUICK REFERENCE AND TROUBLE SHOOTING GUIDE
“The ATM is Down.” This is what we are trying to prevent with this manual. It’s a machine, you will have to have a backup plan to keep your business moving. The good news is that if you manage your ATM you won’t have to use your backup plan often. If the ATM jams there is a reason and it...
11 Jan, 2016 Comments: 0
document HOW TO SAVE EXTRA TICKET LICENSE IMAGES TO JPEGGER
Beginning with version 6.6, Scrap Dragon is able to accept one-time scans of Drivers License images and store them in jpegger with the other images for the ticket. This feature will save the image of the license with the ticket, but will not do any OCR or add it to the customer file. This is...
11 Jan, 2016 Comments: 0
document SUPPORT LINK TROUBLESHOOTING
Thank You For Using GoToAssist Please follow these steps that will need to be repeated at each one of the problematic machines: Open up a Web browser and go to Go To Assist Wizard Click the GoToAssist Connection Wizard Link and save the file to your desktop. Close all browsers then click on...
11 Jan, 2016 Comments: 0
document ATM REPLENISH WIZARD INSTRUCTONS
Download detailed instructions for running the EZcash Replenish Wizard.
11 Jan, 2016 Comments: 0
document P86 DISPENSER SHUTTER JAMS
P86 Dispenser Shutter – Sensor Sensitivity There is currently an issue where a very small number of P86 or P87 ATMs have experienced an issue where sunlight can affect the shutter open/closed sensor for the Cash Dispenser, and to a lesser degree the Depository. Review the article attached below...
08 Jan, 2016 Comments: 0
document CASH LOADING INSTRUCTIONS FOR NCR P86
Download file for detailed cash loading instructions for your P86 ATM.
08 Jan, 2016 Comments: 0
document HOW TO SETUP SCRAP DRAGON FOR LOUISIANA SCRAP LAWS
Compliance With The 2012 Louisiana Scrap Laws Requires Scrap Dragon Version 7.0 Or Later And Jpegger Version 2.0 Or Later Scrap Dragon can help you comply with the new requirements as follows: Documentation and record keeping Payment restrictions Reporting Form printing Documentation and...
13 Jan, 2016 Comments: 0
document LEADSONLINE INSTALL & SETUP
Scrap Dragon To set up a yard for Leadsonline uploading, the yard must obtain a store number, user name and password from Leadsonline, as well as the FTP username and password. Create a sub-folder in the dragon folder called ‘leadsonline’ to be the export folder In Scrap Dragon, add...
13 Jan, 2016 Comments: 0
document HOW TO SETUP SCRAP DRAGON FOR ILLINOIS SCRAP LAWS
Compliance With The 2013 Illinois Scrap Laws Requires Scrap Dragon Version 7.2 Or Later And Jpegger Version 2.0 Or Later Scrap Dragon can help you comply with the new requirements as follows: Documentation and record keeping Payment restrictions Form printing Documentation and Record...
13 Jan, 2016 Comments: 0
document HOW TO SETUP FOR TEXAS CASH CARD LAW
Software Requirements: Scrap Dragon: Version 8.3 or later Jpegger: Version 2.33 or later, or any previous version that includes a table for cust_certs Workstations Requirements: One or more workstations can be set up to take applications, including the cashier station. These stations require: ...
14 Jan, 2016 Comments: 0
document HOW TO SET UP DISCLAIMER TEXT
Overview The Dynamic Disclaimer Text allows you to setup legal text that will appear above a customer’s signature. The text can be configured to display on an electronic signature pad or on a printed ticket or both. Some text can be specified to always appear, while other text can be specified...
11 Jan, 2016 Comments: 0
document SETUP SCRAP DRAGON FOR BUSINESS WATCH INTERNATIONAL UPLOAD
Scrap Dragon can automatically create the upload file for BWI. Commodity File Setup Each commodity must be assigned a code according to the published BWI commodity code list. This is a 3 digit numeric code which is entered into the Government Reporting Value field in the commodity master. The...
14 Jan, 2016 Comments: 0
document NUMERIC OVERFLOW DATA WAS LOST ERROR
Error: Numeric Overflow Data Was Lost ACTION: This error is usually not as serious as it sounds, as the data that is lost is merely a summary of transactions that are not lost. If you receive this error, you should press Ignore or Continue and then resolve the situation using the methods in this...
11 Jan, 2016 Comments: 0
document VIEW PAID LIST IS SLOW TO DISPLAY
Symptom When in Scrap Buying, clicking the View Paid button causes an hour glass to appear and the computer seems to be locked up. The same thing occurs in User Menu, Edit Paid Ticket. Cause The View Paid List configuration is set to display paid tickets from All Dates. This will include every...
11 Jan, 2016 Comments: 0
document HOW TO DO CUSTOMER PRICE QUOTES
Customer price quotes in Scrap Dragon are useful for giving out special pricing for a one time purchase. Do not confuse this with special pricing that can be set up for any customer-commodity combination. The ability to enter price quotes can be given to any user by putting the option on their...
11 Jan, 2016 Comments: 0
document HOW TO DO A PRICE ADJUSTMENT ON A PAID TICKET
Problem: There is no problem changing the price on a closed ticket. But, sometimes you have to give a customer a price adjustment on a ticket that has already been paid. If it isn’t feasible to simply void the payment and fix the original ticket, then you will have to make a new ticket for the...
11 Jan, 2016 Comments: 0
document HOW TO DO A CUSTOMER ADVANCE
Making an advance payment to a customer, tracking it in Scrap Dragon and receiving the scrap metal will require 3 tickets. SETUP Set up a commodity in the Commodity Master file for ‘Customer Advance’, ‘Vendor Advance’ or ‘Advance’ Set the scale price at $1, $10, or $100 Each....
11 Jan, 2016 Comments: 0
document USING PAYMENT RULES BASED PAYMENT RESTRICTIONS – SCRAP DRAGON VERSION 7.2 AND LATER
Scrap Dragon version 7.2 introduced a separate payment rules table to accommodate the legislated payment restrictions. This is a departure from the method that was used in versions 7.0 thru 7.1. See the related article to set up commodity based payment restrictions in those versions, or just...
11 Jan, 2016 Comments: 0
document USING COMMODITY BASED PAYMENT RESTRICTIONS – SCRAP DRAGON VERSION 7.0 AND 7.1
Scrap Dragon version 7.0 introduced new features to accomodate the 2012 laws in FL, GA, AL and LA that have limitations on how certain commodities can be paid. This article only applies to version 7.0 and 7.1. See the related article for versions 7.2 and later. SETUP FOR COMMODITY BASED...
22 Jan, 2016 Comments: 0
document HOW TO USE SCRAP DRAGON AWARDS POINTS
Beginning with version 6.5f, Scrap Dragon has offered a loyalty reward point system. The system awards points based on the customer and commodity setup. Up to 3 different award levels can be used. The customer is awarded points based on his assigned award level. The actually points awarded are...
11 Jan, 2016 Comments: 0
document FATAL ERROR WHEN CLOSING CASH DRAWER
When closing the cash drawer, the program crashes with a fatal error from Microsoft Visual Fox Pro. This error occurs when the Windows default printer is set to the Star 800 printer. To resolve the condition, set the Windows default printer to a laser or other page size printer.
11 Jan, 2016 Comments: 0
document INVALID LOGON & PASSWORD
Problem: The message “Invalid Logon & Password” displays repeatedly in the upper right corner of the screen, but the Scrap Dragon logon screen never appears. Cause: This condition is caused by another Visual Foxpro program that has installed a configuration file that has the screen...
11 Jan, 2016 Comments: 0
document SCRAP DRAGON WITH DUAL MONITORS
When running Scrap Dragon on a workstation with dual monitors, you may see an all white screen with no login box. This is caused by Windows incorrectly maximizing Scrap Dragon over both displays. The login screen is actually there, but it is below the visible area of the screen. The solution is to...
11 Jan, 2016 Comments: 0
document SCRAP DRAGON FEATURE HISTORY
Click on link below for Scrap Dragon Feature History
11 Jan, 2016 Comments: 0
document CORRUPT INDEX
Under ordinary circumstances, there should be no reason for Scrap Dragon data indexes to become corrupt. After a server crash or network lockup, you may receive a message that one or more indexes have become corrupt. To reindex the Scrap Dragon data files, it is necessary to have all workstations...
15 Jan, 2016 Comments: 0