TranAct Knowledgebase
Search:     Advanced search

SUPPORT LINK TROUBLESHOOTING

Article ID: 19
Last updated: 11 Jan, 2016

Thank You For Using GoToAssist

Please follow these steps that will need to be repeated at each one of the problematic machines:

  1. Open up a Web browser and go to Go To Assist Wizard
  2. Click the GoToAssist Connection Wizard Link and save the file to your desktop.
  3. Close all browsers then click on the file that was saved to your desktop.
  4. When you get to the prompt to “Run Wizard” right click the GoToAssist banner portion near the top (the banner will be white with blue letters in a very large font stating “GoToAssist”).
  5. This should bring a different menu in which you see a “Manual Tools” button. Please click on this button
  6. After clicking this choose to reset, then reset again, then OK.
  7. This should bring you back to the menu in which you see a “Custom Wizard” button
  8. After clicking that, check the Test IP Ranges then click Next then OK when it wants to open a web browser and let the wizard run its tests.
  9. When the “Next” button populates click it, then click “Store & Validate” , you might need to click “Store & Validate” twice.
  10. Exit the wizard and the new settings should be forced and stored, then please try to connect again.

You can also visit gotoassist.com/iprange for a list of ports and IP ranges to configure in your firewall.
If this does not resolve your issue you can call us toll free from the PC with the connection issue at 888.259.8414. Our customer care department is open 24/7
Thank you again for using GoToAssist

Article ID: 19
Last updated: 11 Jan, 2016
Revision: 2
Views: 3
Comments: 0
Print Export to PDF Subscribe Email to friend Share Add comment
This article was:   Helpful | Not helpful
Also listed in
folder Software Products -> EZcash Software
folder Hardware Products
folder Software Products -> Microsoft Software
folder Software Products -> Milestone Video Software
folder Software Products -> MySQL Software
folder Software Products -> Scrap Dragon
folder Software Products -> Scrap Dragon -> Scrap Dragon Buy Side
folder Software Products -> Scrap Dragon -> Scrap Dragon Dispatch
folder Software Products -> Scrap Dragon -> Scrap Dragon General Ledger Interface
folder Software Products -> Scrap Dragon -> Scrap Dragon Government Reporting
folder Software Products -> Scrap Dragon -> Scrap Dragon Retail Sales
folder Software Products -> Scrap Dragon -> Scrap Dragon Sell Side
folder Software Products
folder Software Products -> SQL Server
folder Hardware Products -> Printers
folder Hardware Products -> Scanners
folder Hardware Products -> Signature Pads
folder Hardware Products -> Cameras
folder Software Products -> JPEGger Imaging Software

Prev   Next
NCR CASH CASSETTE MAGNET CONFIGURATION     Hardware Products