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Unable to open file error Messages when logging on to Scrap DragonArticle ID: 125
Last updated: 10 Nov, 2021
There can be a variety of reasons that Scrap Dragon might not be able to open all of its files. Most common are issues with the network, permission issues, and corrupt files.
In particular, File Sync can make a mess of the shared Scrap Dragon data. Individual workstations cannot be allowed to store Scrap Dragon network files locally off line and then sync them up at a later time. All workstations must be using the shared files on the network. Otherwise, changes made on one workstation may not be visible to other workstations on a timely basis. For example, since everyone shares the file that keeps up with the next ticket number, utilizing file sync could cause tickets with duplicate ticket numbers to be created at different workstations.
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