When one account has multiple drivers delivering scrap, it is necessary to set up each driver as a customer in Scrap Dragon. This will allow the collection of the driver’s license and other customer specific information as often required by law for each individual delivering scrap. Using the...

Correct The Price On A Paid Ticket If you realize that a ticket was paid in Scrap Dragon at the wrong price, follow the instructions below to pay the difference to the customer while keeping your inventory values correct: Create a new ticket for the same customer Create a line on the ticket...

Beginning with version 6.5f, Scrap Dragon has offered a loyalty reward point system. The system awards points based on the customer and commodity setup. Up to 3 different award levels can be used. The customer is awarded points based on his assigned award level. The actually points awarded are...

Scrap Dragon version 7.0 introduced new features to accomodate the 2012 laws in FL, GA, AL and LA that have limitations on how certain commodities can be paid. This article only applies to version 7.0 and 7.1. See the related article for versions 7.2 and later. SETUP FOR COMMODITY BASED...

Scrap Dragon version 7.2 introduced a separate payment rules table to accommodate the legislated payment restrictions. This is a departure from the method that was used in versions 7.0 thru 7.1. See the related article to set up commodity based payment restrictions in those versions, or just...

Making an advance payment to a customer, tracking it in Scrap Dragon and receiving the scrap metal will require 3 tickets. SETUP Set up a commodity in the Commodity Master file for ‘Customer Advance’, ‘Vendor Advance’ or ‘Advance’ Set the scale price at $1, $10, or $100 Each....

Problem: There is no problem changing the price on a closed ticket. But, sometimes you have to give a customer a price adjustment on a ticket that has already been paid. If it isn’t feasible to simply void the payment and fix the original ticket, then you will have to make a new ticket for the...

Customer price quotes in Scrap Dragon are useful for giving out special pricing for a one time purchase. Do not confuse this with special pricing that can be set up for any customer-commodity combination. The ability to enter price quotes can be given to any user by putting the option on their...

Symptom When in Scrap Buying, clicking the View Paid button causes an hour glass to appear and the computer seems to be locked up. The same thing occurs in User Menu, Edit Paid Ticket. Cause The View Paid List configuration is set to display paid tickets from All Dates. This will include every...

Error: Numeric Overflow Data Was Lost ACTION: This error is usually not as serious as it sounds, as the data that is lost is merely a summary of transactions that are not lost. If you receive this error, you should press Ignore or Continue and then resolve the situation using the methods in this...