Please find the link below to download the setup file for the Scan Shell sdk. Some versions of the SDK will cause the license image to appear squeezed in Scrap Dragon because of the way that the SDK handles Scan Height and Scan Width. There are 2 options to correct this: For Scrap Dragon...

Thank You For Using GoToAssist Please follow these steps that will need to be repeated at each one of the problematic machines: Open up a Web browser and go to Go To Assist Wizard Click the GoToAssist Connection Wizard Link and save the file to your desktop. Close all browsers then click on...

Fujitsu S510, S1500 Install the scan snap manager only, then attach the scanner. I did the minimum install but you might want to also install the full version of adobe acrobat that comes with the scanner. During the install you will be prompted for: the scan method setting, I chose face...

If the ScanShell driver files aren’t installed into Windows\System32 folder correctly by the SDK install, then they can be manually downloaded from Scan Shell Drivers. Extract the drivers into a local folder and install from there.

Please see attached documents.

When troubleshooting a Scanshell Drivers License scanner, it is possible to create a log file of the processes. Create a folder namedcssnlogdir in the root of the C drive. A txt log file will be created for each day, as well as all scanned images. It is best to not have a permanent cssnlogdir...

When attempting to scan a driver’s license using the ScanShell 800, the system generates the error “ScanW.dll is not registered”. This does not occur when logged into Windows as an administrator. This error is caused by insufficient permissions on the files in the folder c:\program...